Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

Q: To which countries do you ship?: A: We currently only ship within the United States.
Q: After I make payment for the goods, how long will it take for the goods to be shipped?: A: Our goal is to deliver your purchase as quickly as possible. Most orders placed before 3 pm (MST) will be shipped the same day. If the order is placed after 3 pm (MST) then it should ship within 1 business day. We ship with UPS Ground (3-5 business days), UPS 2 Day Air (2 business days), and UPS Next Day Air Saver (Next business day). You will receive a confirmation email containing shipping details, including your tracking number, when your order ships. If you don't receive a shipping confirmation email within 3 days, please contact our Customer Service.
Q: What is the cost of shipping?: A: Currently we charge $10 per item for shipping.
Q: Is our shipment insured?: A: Yes all product we send is insured from damage during shipping. If your product is damaged when received please contact our Customer Service to arrange for a refund/replacement.

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Privacy & Security

Q: Do you have a privacy policy?: A: At Universal Athletic and UniversalAthletic.com, we take security and privacy issues seriously. Incorporating 128 byte encryption and the latest advancements in technology, we ensure your privacy is protected. User ID's with passwords are transmitted and verified on secure pages, ensuring that no unauthorized parties have access to your communications with UniversalAthletic.com. This same level of security is applied to your shopping basket details, checkout and delivery information, in addition to all information pertaining to your account with UniversalAthletic.com. To provide the best protection, your credit card information is NEVER saved on our servers.
Q: Is it possible other people could obtain my password from your Site?: A: Your User Password is only stored in an encrypted form, so that the password you enter will only be known to you. Because your password is encrypted by a one-way process, UniversalAthletic.com has no means of decrypting your password.
Q: Will other people be able to obtain my credit card number after I use it on your Site?: A: Credit card transactions with UniversalAthletic.com are authorized by professional merchant providers, who employ the highest standards of internet security. You can rest assured that your credit card details will never be exposed to any unauthorized person or entity. To provide the best protection, your credit card information is NEVER saved on our servers. If you have any questions or concerns regarding our security policies, please feel free to contact the UniversalAthletic.com Customer Service.

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Returns & Replacements

Q: Can i return products after purchasing for a refund or replacement?: A: Yes, Universal Athletic is proud of having one of the best return policies in the industry. You may return new, unused items sold and fulfilled by UniversalAthletic.com within 90 days of delivery for a refund or replacement. We are unable to accept goods back if they have been damaged or have been used or worn. The refund will not include the shipping fees. It might take up to 10 working days for the refund to be issued. Please contact our Customer Service to initiate a refund/replacement.
Q: What is the process to return/replace product?: A: To return/replace faulty product, please contact our Customer Service.
Q: What do I need to return with the product?: A: All returned products must be in their original packaging with all included accessories intact. Please follow the direction of Customer Service in preparing the package for return.
Q: When I return the goods, who will be responsible for freight and other costs involved in returning the goods to our repair centre?: A: The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to UniversalAthletic.com. Shipping and handling fees will not be credited to your account. UniversalAthletic.com is not responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.
Q: How can I receive advance replacement product?: A: Contact Customer Service with your request. Advance replacement requires the advanced product to be charged to your credit card.
Q: Can i exchange a item for a different model after the purchase?: A: Yes please contact Customer Service to arrange this.
Q: What is the expected replacement time frame?: A: We prioritize the assessment and replacement of damaged Goods, and generally, 3 - 5 working days are required for this task, excluding shipping times associated with the movement of goods to and from our warehouse.

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Ordering

Q: How do I order products?: A: Simply add items to your shopping cart, and follow the onscreen instructions as you go through the checkout. Enter your shipping address and contacts details, select your shipping and payment method and follow the email notifications as your order moves through the UniversalAthletic.com ordering system.

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Payment, Pricing & Promotions

Q: What are the Payment Methods?: A: We currently accept all major credit cards. American Express, Discover, Mastercard, Visa

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Viewing Orders

Q: How do I view the goods I have ordered?: A: You can see the goods in you shopping cart at any time during the order process by selecting view cart. Following completion of yor order, please log in and view your account to follow the processing of your order.

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Updating Account Information

Q: What do I need to do to change my contact details?: A: Please log on with our user name and password to update your account information at any time.